Terms & Conditions

Central Coast Shuttle Express reserve the right to alter the schedules as it deems necessary. Whilst every effort is made to maintain the service on time, no responsibility will accepted due to delays caused by any other service provider or passengers.

The passenger, acknowledges by their acceptance, that Central Coast Shuttle Express shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any other company or person providing services included in this transfer.

Central Coast Shuttle Express accepts no responsibility caused by any sickness, labour disputes, acts or war or terrorism, weather conditions, unforeseen catastrophic vehicle failure or traffic delays. Central Coast Shuttle Express also reserves the right to cancel, change or substitute any service or to decline to accept any passenger or booking at any time for any reason.

Every effort will be made by the company to ensure that vehicles arrive on time. The company shall not be held responsible or liable for any delay that occurs which is beyond our control, including airline delays, delayed or non-contactable passengers, schedule changes by either airlines or cruise ship operators. Central Coast Shuttle Express shall not be held responsible or liable for any delays caused by airline, passengers missing flight/ship or flight/ship time changes.

Central Coast Shuttle Express reserves the right to place delayed passengers onto the next available service if significant delays occur. This can be for any reason and includes but is not restricted to flight schedule delays, cruise ship delays, passenger delays through no contact being available etc.

Passengers are responsible to provide Central Coast Shuttle Express the correct arrival date and time for their flight. If the incorrect arrival date is provided and we have not been advised previously, the passengers will be charged an additional fee to reschedule ($50 per person).

All return bookings (pick-ups from the airport or cruise ship terminals) must be pre-paid at time of booking by either a credit Visa or MasterCard  or debit card over the phone or by sending a cheque or money order to our booking office. Cash is accepted at our office during office hours.

PLEASE NOTE: For every incoming Domestic flight we allow half an hour (30 mins) to wait for luggage and go to the meeting point. For incoming International flights we allow one full hour (1 hour) to wait for luggage and clear customs and Immigration. The driver will contact you by mobile phone to arrange pick up details. The driver may not be at the meeting spot at this time and you may have a wait of up to 1.5 hours depending on other passenger flights.

Cancelling a booking less than 5 days before your scheduled day of travel, will result in a cancellation fee equal to 25% of the total booking price.

Cancelling a booking 3 days before your scheduled day of travel, will result in a cancellation fee equal to 50% of the total booking price.

Cancelling a confirmed and paid booking the day before your scheduled day of travel, will result in a credit note for the amount paid. This credit can be used within a 12 month period by any family member or friend.

Cancelling a confirmed and paid booking ON THE DAY = NO REFUND OR CREDIT.

Refunds may only apply on the day where your scheduled flight or ship’s arrival times into Sydney Airport or Sydney Cruise Ship Terminals are delayed to a time that does not suitably connect with our scheduled bus departure times.

All credit card refunds incur a 5% processing fee.

For all flight scheduled to arrive on or after 20.00 there is an additional $20.00 after hours surcharge applied for each adult travelling. This surcharge does not apply to children when travelling with a full paying adult.

Passengers are responsible to provide Central Coast Shuttle Express the correct arrival date and time for their flight. If the incorrect arrival date is provided and we have not been advised previously the  passengers will be charged an additional $50.00 per person to reschedule.

For any flight scheduled to arrive or depart on a NSW Public Holiday there will be an additional surcharge of 10% added to day of travel.

If there is any personal waste left on the bus eg vomit, there is an additional $50.00 cleaning charge to be applied.