FAQ

Our booking office is open Monday – Friday 09.00– 5pm. Please call our staff to make a booking over the phone on 02- 4324 5225 or complete an online enquiry form, with relevant info.

You need to enter the time of your flight on this form. Once confirmed we will advise you of your pick up time the day before you travel.

For International Travellers – we will confirm the meeting point and drivers contact details a few days before you arrive by email. Please ensure your mobile phone is switched on. For Domestic Travellers – we offer a pickup from outside the terminal doors for a small fee, OR passengers can walk to the EXPRESS PICKUP ZONE. Please have your mobile phone switched on and wait for the driver to contact you.

Yes. We provide car seats for children up to 7 years of age at no additional cost.

We are a door to door shuttle bus service. We will pick you up from your home and drop you to the Domestic or International Terminal, Airport Hotel, or Overseas Cruise Ship Terminals.

We schedule passengers to arrive at the Domestic terminals no less than 2 hours prior to flight departure time. For International flights we schedule passengers to arrive at the airport a minimum of 3 hrs prior to departure.

It is the passenger’s responsibility to advise us of any delays Please advise us of any delays as soon as possible by email or by phone. The staff will provide options to you in regards to your shuttle transfer.

We offer a reduced rate for groups of 4 or more travelling from the one address. We also offer considerable discounts for larger numbers, groups to events and the like. Please contact us either using the “Obtain a quote” form on the home page or call the office on 4340 4225 during normal office hours.

Our standard baggage allowance is one (1) large checked-in bag, and one (1) carry-on bag. Anything additional to these items is classified as extra baggage. The most common excess baggage items include; golf clubs, surfboards, snow skis, bicycles and large numbers of suitcases. There is an additional cost for any extra luggage. When making a booking please ensure you inform our staff if you are taking any of these items or book online

Our drivers can offer assistance with carrying your luggage to and from your front door to our bus. Due to Sydney Airport Security Regulations we cannot assist you with your luggage into the terminals at Sydney Airport as the driver must remain with the bus at all times. If extra assistance is required you can arrange airport assistance with the airline you are travelling with.

Under bus regulations we are not authorised to transport any animals to and from the airport with the exception of Guide Dogs and companion dogs.

If you have 3 or more passengers travelling – we can offer a transfer to Newcastle. Please call the office for confirmation of this service.